Safe Shipping for Plants
Like you, we're avid online shoppers and all manner of plant packaging concoctions have arrived on our own doorstep. We decided to raise the bar for your online plant purchase.
Our custom made protective plant cartons keep the foliage safe and the roots securely at the bottom of the box in their soil and nursery pot. Recycled, recyclable, simple, effective... nice!
Learn everything about our plant packaging & couriers below.
Offer: Spend $200 on Plants & Get 10% Off Your Plants.
This is an Online Exclusive offer, and the discount applies to plant products only and to sales where a third party courier is completing the delivery. This excludes pots, accessories, courier costs and other products and does not apply to special orders involving installation, planting or delivery done directly by PlantHouse.
Customer Care
We're here to help you and understand everyone wants to be treated reasonably and fairly so please get in contact if you have any queries. Buying natural, fragile, perishable products like plants is not as straightforward as ordering a tee shirt so we've outlined all of the key information here so you can order with confidence.
Home Parcel Delivery Zone - Do you have one?
You will need a safe, sheltered, warm place to have your parcel delivered to because all parcels are sent on a non-signature courier service. This may exclude some apartment buildings, houses or workplaces so send your plant to a friend if none of your addresses suit.
Use the notes section at the checkout to make safe delivery easy on the courier as we will add this to the delivery label.
Nitty Gritty
Get all the gory policy details on what happens when and how via the links below.
Courier Rates
Auckland & Northland Courier Rates
$13 Shipping for the first Small Plant, Medium Plant, separate pot, book or accessory and $5 for each after that
$25 Shipping for each Large Plant
+10% of the total of Large Pots, Troughs & Planters is charged for freight
North Island Courier Rates - Waikato to Wellington
$13 Shipping for the first Small Plant, Medium Plant, separate pot, book or accessory and $5 for each after that
$40 Shipping for each Large Plant
+20% of the total of Large Pots, Troughs & Planters is charged for freight SELECTED LINES ONLY
South Island Courier Rates
$20 Shipping for each Small Plant, Medium Plant, separate pot, book or accessory and $11 for each after that.
$75 Shipping for each Large Plant
+30% of the total of Large Pots, Troughs & Planters is charged for freight SELECTED LINES ONLY
Large Plant Carton
Dimensions: 28cm L x 28cm W x 100cm H
Fits our 10 Litre Nursery Pot with plants smaller than 100cm tall. Typically 60-80cm tall with room for foliage.
Medium Plant Carton
Dimensions: 19cm L x 19cm W x 65cm H
Fits our 2.5 Litre Nursery Pot with plants smaller than 65cm tall. Actual heights vary by plant, 30-50cm tall is typical.
Small Plant Carton
Dimensions: 15cm L x 15cm W x 50cm H
Fits our 1 Litre Nursery Pot with houseplants smaller than 50cm tall. Plant heights vary.
Dispatch Days & Processing Times
Orders are only sent on Monday, Tuesday & Wednesday each week to avoid parcels sitting in transit over the weekend and to spread our workload. Most orders will likely be processed and dispatched with a short delay from your time of purchase so please note these dispatch days so you can plan your order:
Monday orders dispatched Wednesday.
Tuesday orders dispatched Wednesday.
Wednesday orders dispatched Monday.
Thursday orders dispatched Monday.
Friday orders dispatched Monday.
Saturday orders dispatched Tuesday.
Sunday orders dispatched Tuesday
Arrival Estimates
These are approximations and are subject to change particularly during busy periods leading up to Christmas and following public holidays due to courier capacity being overloaded.
North Island Addresses:
Urban areas 1-Day
Rural & Remote towns 2 Days
South Island Addresses:
Urban areas 2-Days
Rural & Remote towns 3-Days
Large Planters, XL Plants
Expect 1-3 weeks delivery time
Pre-Christmas December Orders
Add 1 extra day in transit to the above times.
Public Holiday Delays
Add 1 extra day for dispatch and add 1 extra day in transit to the above times if your order is being dispatched after a public holiday.
Example: It's Friday and you are sending to Wellington but Monday is Northland Anniversary Day. Your order will be dispatched on Tuesday and may also arrive a day later than usual on Thursday.